Refund policy

RETURN AND REFUND POLICY

Last updated: September 22, 2026

This policy applies to purchases from Nordic Nail Academy, operated by Sandra Sirvydė under Individual Activity Certificate No. 1505002.

DIGITAL COURSES
Our courses are supplied as digital PDF files and are delivered automatically to the email address used at checkout. No physical product is shipped.

Consumers in the European Union generally have a 14-day right of withdrawal for distance contracts. For digital content that is not supplied on a tangible medium, this right may end once delivery begins, but only where the customer has expressly consented to immediate delivery and acknowledged that the right of withdrawal will be lost. Nothing in this policy limits any mandatory consumer rights.

If the required consent and acknowledgement were obtained and the PDF download or access has been supplied, we normally do not accept returns or issue refunds merely because the customer changed their mind. If such consent was not validly obtained, statutory withdrawal rights remain unaffected.

FAULTY OR UNDELIVERED DIGITAL CONTENT
If a download link or PDF is missing, inaccessible, corrupted, materially different from its description, or otherwise not supplied as agreed, contact us at nordicnailacademy@gmail.com. We will first try to provide a working replacement or correct the problem within a reasonable time. Where required by applicable law, the customer may be entitled to a price reduction, cancellation or refund.

1-ON-1 CONSULTATIONS
A consultation is a digital service. After purchase, the customer should email nordicnailacademy@gmail.com with the order number, time zone and preferred dates and times. We reply within 2 business days to arrange the appointment.

Consumers may have a 14-day right to withdraw from a service contract. If the customer asks us to begin or fully perform the service during that period, applicable law may allow a proportionate charge for work already performed, and the right of withdrawal may end after the service has been fully performed where the required express consent and acknowledgement were obtained.

To reschedule or cancel a consultation, contact us as soon as possible. We will offer reasonable rescheduling where possible. Statutory rights remain unaffected.

REQUESTING A REFUND OR EXERCISING WITHDRAWAL RIGHTS
Email nordicnailacademy@gmail.com and include the order number, purchase email address, the product or service concerned, and the reason for the request. We may ask for information reasonably needed to verify the order and diagnose a technical issue.

Approved refunds are made to the original payment method. Processing time depends on the payment provider and bank.

SELLER CONTACT DETAILS
Sandra Sirvydė
Individual Activity Certificate No. 1505002
V. Putvinskio g. 45, LT-44243 Kaunas, Lithuania
Email: nordicnailacademy@gmail.com
Phone: +370 623 26179